When a new version of BackWPup is released, customers with an active license of BackWPup should get an automatic notification via WordPress. But sometimes this notification is not received. Let’s see how to manage such an issue.
Vérifier manuellement les mises à jour
The first step to perform in order to get the updates via WordPress, is to check whether or not your license is active. If your product is not activated, you can refer to How do I activate my BackWPup Pro license? to properly activate your copy of BackWPup.
Vous devriez alors recevoir la notification de mise à jour.
But if the BackWPup license is already active and you still don’t get any notification, in the WordPress backend head to Dashboard -> Updates. This way you are forwarded into the WordPress update section, triggering the WordPress check for new updates.
Si la notification de mise à jour n'apparaît toujours pas, actualisez la page jusqu'à ce qu'elle s'affiche.
Si vous rencontrez encore des difficultés, n'hésitez pas à contacter notre service d'assistance.
