How to Request a Refund for BackWPup Pro?

We understand that sometimes things don’t go as planned. If you’re unhappy with BackWPup Pro and would like to request a refund, we’re here to help.


BackWPup Pro offers a 14-day money-back guarantee. This means you can request a full refund within 14 days of your purchase.

Before You Request a Refund

We encourage you to try all the features of BackWPup Pro and explore our documentation before requesting a refund. Our friendly support team is also happy to assist you with any setup or configuration issues you might encounter. You can contact them by submitting a ticket.

How to Request a Refund

To request a refund, please contact us here. Please include the following information:

  • Your name
  • The email address associated with your BackWPup Pro purchase
  • Purchase details
  • A brief explanation of why you’re requesting a refund(optional)

Processing Time

Once we receive your refund request, we’ll review it and process it within 3 business days. You will receive a confirmation email once your refund has been issued. The refunded amount may take some additional time to appear in your account, depending on your bank’s processing times.

Refer to our Refund Policy

For more details on our refund policy, please refer to our official policy page.

We hope this information helps! If you have any further questions, please don’t hesitate to contact our support team.