If our support has asked you to send in log files, please read through this document how to do this. It is important for our support to review the so called debug log files. First, you have to set the Logging Level under Advance Settings -> Logs to “Debug (not translated)”. We can only offer support in English, so the log files should not be translated.
Second, you need to start the backup again and a more comprehensive log file is generated. Now you can download the log file under BackWPup>Advance Settings>Logs>Access Logs.
You need to send this log file via the Support form to our support. Once you have logged into your account, you can open a support ticket.
IMPORTANT: Set the logging level back to “Normal” once the problem has been solved.
